eThekwini Municipality eServices²

What is eServices

eServices is a self service facility that eThekwini Municipality offers to individuals, managing agents, companies and organisations.

eServices offers:

  • Update account information
  • Delivery of accounts by email
  • Copy of previous accounts

Coming soon:

  • Residential Rates Rebate

How to use eServices

Follow these steps to start using eServices:

  1. Register
  2. Respond to activation email
  3. Login
  4. Update your profile
  5. Link accounts to emails

Each page in eServices has an expandable Instruction panel to help you.

NB. It is important to respond to any activation email sent by eServices.

Contact us

Customer Care Line: 031 324 5000

Fax Number: 031 324 5111

Office Hours:

Monday to Friday: 07:30 to 16:30

Saturdays: 07:30 to 11:30

Greetings, please be advised that our bills on e-services dated 04 April 2019 to date have printed an incorrect reference number for the Pay@ payment channel. There is a missing digit as the number should begin with 11350. This has been communicated to the affected parties and will be rectified going forward. We apologise for the inconvenience.
*Please note: All queries related to eServices should be sent to : Correspondence