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eThekwini Municipality eServices²

What is eServices

eServices is a self service facility that eThekwini Municipality offers to individuals, managing agents, companies and organisations.

eServices offers:

  • Update account information
  • Delivery of accounts by email
  • Copy of previous accounts

Coming soon:

  • Residential Rates Rebate

How to use eServices

Follow these steps to start using eServices:

  1. Register
  2. Respond to activation email
  3. Login
  4. Update your profile
  5. Link accounts to emails

Each page in eServices has an expandable Instruction panel to help you.

NB. It is important to respond to any activation email sent by eServices.

Contact us

Customer Care Line: 031 324 5000

Fax Number: 031 324 5111

Office Hours:

Monday to Friday: 07:30 to 16:30

Saturdays: 07:30 to 11:30

*Please note: All queries related to eServices should be sent to : Correspondence

The purpose of the survey is to obtain information to analyse in order to understand payment and affordability of customers.

Please note the following:

  • The results of the study will be used by the eThekwini Metro to better serve the needs of their customers.
  • Customers are encouraged to participate in this survey as this will help eThekwini Metro understand payment decisions and barriers to payment.

Take Survey